Overview

FIVE Prepaid Mobile Connection
Connection with no Tension

Welcome to the Simple world of ‘Five’ prepaid mobile service.

Five prepaid mobile connection comes with a host of benefits;

  • Pay by seconds, not minutes

    Never pay for more than what you use

  • Up to 30% recharge bonus with every recharge

    The bonus is added to your main account and doesn’t expire

  • Straightforward low tariffs

    For all your voice calls & data

  • Best prices for international calls

    Call your loved ones back home more often

  • Widest network coverage and best call quality in the UAE

    Powered by Etisalat network

  • Free lifetime validity

    Just don’t forget to use your line at least once every 3 months

Charges

Five Prepaid SIM comes with pre-loaded credit of AED 1 and offers the cheapest rates to International destinations.

Enjoy Up to 30% Bonus on all recharges

Per second Billing from the first second

International Call Rates
Countries Rate per minute*
Bangladesh 14 fils
India 32 fils
Egypt 63 fils
Nepal 38 fils
Pakistan 32 fils
Afghanistan 76 fils
Indonesia 76 fils
Philippines 76 fils
Sri Lanka 76 fils
Ethiopia AED 1.58
Sudan AED 1.58
*5% VAT included

Call to other Countries (PDF)

 
Other Charges
Five Prepaid Mobile Connection Charges*
Subscription Charges AED 10
Local Call Charges 38 fils per min
Local SMS Charges 32 fils per SMS
International SMS Charges 32 fils per SMS
 
Welcome credit AED 1 valid for 1 day
Bonus Credit Up to 30% bonus with every Recharge
*5% VAT included

For more information on rates, please call 800544

Recharge

Simply use any of the Etisalat recharge vouchers available everywhere across UAE and call 120 to recharge.

Dial *121# to check your balance.

For more information on rates, please call 800544

Recharge Bonus Structure
Recharge Value Recharge Bonus
AED 50 and Above 30%
AED 15 - 49 20%
AED < 15 None

*Customers activated before June 11, 2018, will continue to get 20% Bonus on all recharges

International Packs

Daily IDD packs

Enjoy up to 50 International minutes for AED 5 per day Dial *101*24# to subscribe

Features
• Packs will be valid for 24 hours starting from the first call to the eligible destination
• The pack will be automatically renewed:
  - once the included minutes to the chosen destination are fully consumed
  - only on days when you make calls to the chosen destination



Pack Price* Minutes Country
AED 5 50 Min China, Egypt (Etisalat network)
AED 5 25 Min India, Pakistan and Bangladesh
AED 5 20 Min Nepal
AED 5 15 Min Philippines {Smart network}, Afghanistan {Roshan & Etisalat Networks}
AED 5 10 Min Egypt, Indonesia, Sri Lanka, Ethiopia

*5% VAT excluded

Weekly & Monthly IDD packs

Speak to anyone in your Home Country
15 Countries!! No Limit on Numbers!!!! No Restrictions!!!!!
Dial *135*90#

Country

Network

 

Monthly Pack

 

Weekly Pack

 

Rental (AED)*

Minutes

 

Rental (AED)*

Minutes

India

All

 

69

1000

 

20

200

Pakistan

Jazz, Ufone & Zong

 

69

1000

 

20

200

Nepal

All

 

69

1000

 

20

200

Philippines

Smart

 

69

1000

 

20

200

Indonesia

Telkomsel

 

69

1000

 

20

200

Afghanistan

Etisalat

 

69

1000

 

20

200

Morocco

Moroc Telecom

 

69

1000

 

20

200

Egypt

Etisalat

 

69

1000

 

20

200

Canada

All

 

69

1000

 

20

200

China

All

 

69

1000

 

20

200

Germany

All

 

69

1000

 

20

200

Malaysia

All

 

69

1000

 

20

200

UK

All

 

69

1000

 

20

200

USA

All

 

69

1000

 

20

200

Australia

All

 

69

1000

 

20

200

*5% VAT included

Subscription

As per new TRA policy, Please bring the following documents during the registration/activation of your mobile numbers (SIM Cards).

What you’ll need to subscribe

New FIVE Prepaid Data Packs

Do you have to wait for WiFi access to surf the internet? Now Mobile data cheaper than shared Wi-Fi. Choose from Local Data packs valid for 28 days or 24 hours and meet your internet needs at speeds of 200Kbps.


4.2 GB Data @ AED 33

Get a total of 4.2 GB of local data in equal installments of 150 MB per day for 28 days, giving you internet access throughout the month without interruptions.

Price Data Speed Data Type
AED 33 150 MB per day for 28 days 200 Kbps Local

Daily Data @ AED 3

Choose the daily local pack if you are an occasional Internet user. Get 150 MB of local data valid for 24 hours at an affordable price of AED 3 with speed of 200 kpbs

Price Data Speed Data Type
AED 3 150 MB per day 200 Kbps Local


Social Data Packs

Are you a person who uses only social media on your phone? Then, choose from the 28 day pack or daily pack to keep in touch with your loved ones via your favorite Social apps like WhatsApp, Facebook, Twitter, Messenger, Snapchat & more at the most affordable prices.

Social Data Packs

Price Data Speed Data Type
AED 20 150 MB per day for 28 days 200 Kbps Social


Daily Social Data @ AED 2

Price Data Speed Data Type
AED 2 150 MB per day 200 Kbps Social


Double Data Packs

Do you run out of data allowances due to heavy internet usage? Finally, a data pack that give large data allowances at higher speeds. You no longer have to worry about exceeding data usage or costs.

By subscribing to these packs, you can enjoy double data - equal allowances of Local data and Social data in this pack, helping you cover all your internet needs.

28 Day Double Data @ AED 50

Get a total of 8.4 GB of data in equal installments of 300 MB/ day for 28 days, giving you internet access to surf the internet at higher speeds and stream audio / videos clips

Price Data Speed Data Type
AED 50 300 MB per day (150 MB Social + 150 MB Local) for 28 days 400 Kbps Local + Social


Daily Double Data @ AED 5

Choose the daily double data pack on days when you those special days when you need larger data allowances. Get 150 MB of local data + 150 MB of social valid for 24 hours at AED 5 with speed of 400 kpbs

Price Data Speed Data Type
AED 5 300 MB per day 400 Kbps Local + Social


Key Benefits

• Flexible Daily & Monthly Data packs

• Choice of Social, Local & Double Data plans

• Choice of speed as per your usage needs

• The Daily & Monthly packs will be automatically renewed at the end of defined validity period for your convenience



How to get

To subscribe to the new FIVE Prepaid Data packs:

• Via USSD: Dial *135# from your FIVE Prepaid



Manage your account

You can keep track of your allowances, Subscribe/Unsubscribe

• Via USSD: *135#

You will be notified via SMS at the following stages:

• On consuming 80%, 90% $100% of your defined Data allowances or dial *135# anytime to check your allowance balance



Other Terms & Conditions

• Unused daily data allowances will expire at the end of the validity

• In cases where the entire data allowance is consumed within validity period, customers would have to subscribe to another pack or use “Start/Stop Data” to be able to continue using mobile data

• In case of multiple subscriptions, only the latest plan subscription will be renewed

• Multiple subscriptions will be allowed

• All prices are VAT inclusive



Frequently Asked Questions (FAQs)

Read the FAQs here.

FIVE SIM Combo Packs

New FIVE prepaid SIM Combo Packs offer you Daily allowance of minutes and data to stay in touch with your loved ones; from wherever you want, at most affordable rates


Features & Benefits

  • Allowances of Minutes & Data refreshed every day

  • Flexibility of Weekly or 28 Days pack

  • Affordable prices starting at AED 21 per week



A. Lite Combos

1. Weekly Lite Combo @21

Get a total of 1.23 GB of local data and 70 Flexi mins in equal installments of 175 MB/ day and 10 Flexi/Day for 7 days, giving you affordable internet access and minutes to call home for a week

Price Data Speed Flexi* Mins Data Type
AED 21 175 MB per day for 7 days 200 Kbps 10 Mins per day for 7 days Local


2. 28 Day Lite Combo @63

Get a total of 4.9 GB of local data and 280 Flexi mins in equal installments of 175 MB/ day and 10 Flexi/Day for 28 days, giving you internet access and minutes to call home throughout 28 days without interruptions.

Price Data Speed Flexi* Mins Data Type
AED 63 175 MB per day for 28 days 200 Kbps 10 Mins per day for 28 days Local

B. Super Combos

1. Weekly Super Combo @35

Get a total of 2.1 GB of local data and 175 Flexi mins in equal installments of 300 MB/ day and 25 Flexi/Day for 7 days, giving you affordable internet access and minutes to call home for a week

Price Data Speed Flexi* Mins Data Type
AED 35 300 MB per day for 7 days 400 Kbps 25 Mins per day for 7 days Local


2. 28 Day Super Combo @105

Get a total of 8.4 GB of local data and 700 Flexi mins in equal installments of 300 MB/ day and 25 Flexi/Day for 28 days, giving you internet access and minutes to call home throughout 28 days without interruptions.

Price Data Speed Flexi* Mins Data Type
AED 105 300 MB per day for 28 days 400 Kbps 25 Mins per day for 28 days Local

* Flexi Mins are valid to call within UAE or to call India, Pakistan or Bangladesh

Prices include 5% VAT



How to get

To Subscribe to the new FIVE Prepaid Combo packs:

  • - Via USSD: Dial *135# from your FIVE Prepaid



Manage your account

You can keep track of your allowances, Subscribe/Unsubscribe

  • - Via USSD: *135#

You will be notified via SMS at the following stages:

  • - On consuming 80%, 90% & 100% of your defined Data and Minutes allowances or dial *135# anytime to check your allowance balance



Other Terms & Conditions

  • - Unused daily data and flexi minutes allowances will expire at the end of the validity

  • - In cases where the entire data allowance is consumed within validity period, customers would have to subscribe to another pack or use “Start/Stop Data” to be able to continue using mobile data

  • - In case of multiple subscriptions, only the latest plan subscription will be renewed

  • - Multiple subscriptions will be allowed

  • - Flexi minutes can be used to Call India, Pakistan, Bangladesh and Local (within UAE)

  • - Packs will be automatically renewed. To manage your subscription dial *135#

  • - All prices are VAT inclusive



FAQs

Roaming

Enjoy peace of mind abroad with free access to data and voice roaming offers;
we offer you a wide range of roaming and data plans, giving you a unique saving plan while staying connected abroad.

Standard Roaming rates

Standard Prepaid Roaming Charges
Voice Call/SMS GCC Countries (AED/min) Rest of the world (AED/Min) Satellite, Maritime & Flight Operators (AED/Min)
Incoming call 0.808 4.25 5.25
Outgoing Voice Call to UAE 2.203* 9.5 15
Outgoing Local Voice Call 0.881 4.5 10
Outgoing Voice Call to others 9 13 15
Outgoing SMS 0.22 2 4
Incoming SMS FREE FREE FREE
Data AED 0.06609/30KB AED 1.5 /30KB (Prepaid) AED 1.5 /30KB (Prepaid)
AED 1 /10KB ( Prepaid in Lebanon)  
*When roaming in GCC zone, rate of call to UAE (2.203 AED/min) applies also on calls to other GCC countries Rates are in AED/min (voice); and AED/SMS (for SMS)

 

Prepaid Roaming packs

Description Price (AED) Pack Category Allowance Validity Subscription
Channels
For More Information
Daily Data Plan 35 Data Unlimited MB (FUP: 500MB) 24-hours *177#
SMS RDD to 1010
Daily Roaming Packs
Daily Combo Plan 60 Combo Unlimited MB (FUP: 1GB)
15 Min (In/Out)
24-hours *177#
SMS RDC to 1010
Daily Roaming Packs
Umrah & Hajj Pack 150 Combo 1GB
200 Min (In/Out)
7 Days *177#
SMS ROP to 1010
Umrah Hajj Pack
Weekly Combo Pack 250 Combo 1GB
30 Min (In/Out)
7 Days *177#
SMS RWC to 1010
Weekly Data/Voice Roaming Minutes
Unlimited KSA Roaming Pack 400 Combo Unlimited MB (FUP: 25GB)
2000 Min (In/Out)
7 Days *177#
SMS KSA to 1010
Unlimited KSA Roaming Pack
Economy Class Pack 350 Combo 2GB
60 Min (In/Out)
30 Days *177#
SMS REP to 1010
Monthly Data Roaming
Business Class Pack 600 Combo 5GB
500 Min (In/Out)
30 Days *177#
SMS RBP to 1010
Monthly Data Roaming
First Class Pack 1000 Combo 10GB
1000 Min (In/Out)
30 Days *177#
SMS RFP to 1010
Monthly Data Roaming
Monthly 8GB Preferred partners Data Roaming Pack 500 Data 8GB 30 Days SMS MONTH8GB to 1010 Data Roaming Preferred Partner
Incoming voice roaming weekly pack of 25 min 50 Voice 25 Min 7 Days SMS WEEK25MIN to 1010 Incoming Voice
Incoming voice roaming weekly pack of 100 min 100 Voice 100 Min 7 Days SMS WEEK100MIN to 1010 Incoming Voice
Incoming voice roaming monthly pack of 500 min 250 Voice 500 Min 30 Days SMS MONTH500MIN to 1010 Incoming Voice

Five Calling Card

Enjoy lowest International Rates in UAE.

Save more as compared to any other calling card!

Benefits

  • UAE’s Leading Legal VoIP Calling Card

  • Cheapest International Calling Rates

  • Can be used from any Mobile or Fixed network in UAE

  • Available in 3 convenient formats  – Scratch card, eVoucher and SMS-pin

  • Flexibility to choose from 4 denominations ~ AED 10, AED 15, AED 30, AED 50

  • Dedicated, multi-language call center  @ 800 544

  • Available across 6000+ outlets across UAE

  • To purchase SMS PIN, DIAL *544# from your mobile



Charges
FIVE Calling Card Rates* (AED/min)
AED 10
(ePIN only)
AED 15 AED 30 AED 50
Validity (Days) 7 15 30 45
Bangladesh 0.18 0.16 0.16 0.15
India 0.21 0.19 0.16 0.15
Pakistan 0.27 0.24 0.23 0.18
Nepal 0.48 0.48 0.42 0.42
Afghanistan 1.26 1.26 1.26 1.26
GCC (Kuwait, Oman, Qatar, Saudi, Bahrain) 0.63 0.63 0.63 0.63
China 0.17 0.16 0.16 0.16
Egypt 0.45 0.42 0.4 0.4
Ethiopia** 0.60 0.60 0.60 0.50
Indonesia 0.95 0.95 0.95 0.95
Iran 1.05 1.05 1.05 1.05
Jordan, Yemen 0.63 0.63 0.63 0.63
Lebanon, Palestine 1.05 1.05 1.05 1.05
Philippines 0.58 0.58 0.53 0.53
Sri Lanka 0.63 0.63 0.63 0.63
Sudan 0.63 0.63 0.63 0.63

*5% VAT included
*ePIN service is available for select Prepaid customers only
**Limited time promotion

Call to other Countries (PDF)



Terms & Conditions

Reserve Credit

Stay Connected with friends and families even when you run out of balance.


Features & Benefits

  • Reserve Credit service allows you to continue making Local and International Calls, send local and International sms and browse internet when you run out of balance.

  • If you are a prepaid customer who is 3 months old in the network with usage of at least AED 10/month, you can avail this service.

  • The amount of Reserve Credit that can be availed ranges from AED 6 to AED 80, depending on your usage history.

  • All customers who are eligible for Reserve Credit will be notified via SMS to subscribe to it by dialing *108*1#

  • If you are already subscribed to Reserve Credit service and once your balance reaches AED1, you will be notified via SMS about the Reserve Credit amount you have been credited.



Charges

Calls, SMS and Pay as you Go data usage from Reserve Credit balance will be charged as per your existing tariff plan.

Bonus Credit on recharge will be prorated as per reserve credit balance used.

For example: A customer is eligible for AED 5 and consumed AED 5 from the Reserve Credit balance. On the subsequent recharge of AED 10, Bonus will be provided only for AED 5, i.e. only for the recharge amount less the Reserve Credit amount used. AED 5 consumed from reserve credit balance will be adjusted from the recharge amount.

How to Subscribe & Un-subscribe:
Action USSD Code
To activate Dial *108*1#
To deactivate Dial *108*2#


Terms & Conditions

  • The Reserve Credit balance can be used for Voice Calls (Local & International), SMSs (Local & International) & browse data at Pay as You Go rates

  • Reserve Credit balance does not expire

  • The used reserve credit balance will be recovered from the next recharge

  • Bonus Credit on recharge will be prorated as per reserve credit balance used



FAQs

Prepaid Start/ Stop Data

Start/ Stop Data whenever you need,
and pay by the minute

Get on-demand Internet on your mobile @ 2 fils/minute

No Wi-Fi, no problem. Need mobile data for a short period of time? Etisalat has you covered.

Start/ Stop Data service gives you the option to use mobile data for short periods as and when needed, where you can use as much data as you want and pay only for the time you use at a very affordable rate.

  • Start/Stop Data based on your need
  • Pay only for the time you use, at a pocket friendly rate of 2 fils/minute
  • Dial *777# to Start/Stop/Check your data session
  • True freedom of choice

Charges

Start/Stop Charges* Speed START Session STOP Session
Time-based Data Access 2.1 fils/minute Limited to 1Mbps *777*1# *777*2#
*5% VAT included

Features & Benefits:

  • Data speed will be limited to 1Mbps
  • Minimum access charge of 30 fils will apply for the first 15 minutes of usage
  • You will be protected from PAYG charges for 2 hours after stopping your data session

How to Manage the Service

  • You can Start/Stop/Check your data sessions by dialling *777#


Terms & Conditions

You can use Start/ Stop Data service even if you have existing daily/ weekly data plans to pay by the minute and save your data allowances

  • You will not be able to share your data access with other devices or users while within a Start/ Stop data session

Daily Power Packs

Choose any of the daily packs you need for only AED 3 each!

Now you can stay connected with your friends and family with only 3 AED daily!

Staying connected with your friends and family is now even easier. With only 3 AED you can choose the daily bundle that fits your needs.

To subscribe, simply dial *111*1*3#


Benefits

For only AED 3 you can choose any of the below offers:

  • 5 International minutes to 100 countries
  • 15 Local minutes
  • 10 International Minutes to India, Pakistan, Bangladesh
  • 20 Flexi SMS
  • 150MB data @ 192 kbps speed

Features

  • Offers are available 24 hours after activation
  • You can choose multiple bundles on the same day
  • Offers are non–recurrent.

How to subscribe and check remaining allowance

To subscribe

  Charges
Via USSD Dial *111*1*3#
Via SMS SMS 1012 with
  DLD - 150MB data @ 192 kbps speed
  DLM - 15 Local minutes
  DGI - 5 International minutes to 100 countries
  DLI - 10 International minutes to India, Pakistan, Bangladesh
  DFS - 20 Flexi SMS

To check remaining allowance

  Charges
Via USSD Dial *111*1*3# and select the offer for which you want to check the remaining allowance.
Via SMS SMS 1012 with
  EDLD - 150MB data @ 192 kbps speed
  EDLM - 15 Local minutes
  EDGI - 5 International minutes to 100 countries
  EDLI - 10 International minutes to India, Pakistan, Bangladesh
  EDFS - 20 Flexi SMS

You will also be notified via SMS in the following cases

  • When the offer is activated
  • Upon using 80% and 100% of your daily bundled

Terms & Conditions

  • All the daily offers are non-recurrent
  • The bundles will be removed 24 hours after activation
  • Local/ International minutes usage will be charged on a per-second basis
  • International minutes may be used for calls made from the UAE to one of the included international destinations CLICK HERE
  • If a customer finishes his voice/data allowance before end of validity his usage will be moved to other active Voice/ Data plan(s), or Wasel standard rate
  • Any unused minutes/SMS on the bundle will be forfeited once the validity is over (after 24h since activation)
DISCLAIMER: 5% VAT excluded

Get TAKAFUL Accident cover for Just AED 1 per Month

Now with Five Prepaid, for the first time in the UAE, get exceptional benefits covering Life's misfortunes for just AED 1 per month, with our TAKAFUL offer.

An unique offer from Five Prepaid. TAKAFUL Life Insurance cover to ensure your family's well­ being for as little as AED 1 per month.

Benefits

  • Coverage benefits:

    - Death due to accident - in the event of death by accident, the TAKAFUL company will pay benefits up to AED 20,000
    - Permanent Total Disablement due to accident (PTD) - in the event of PTD due to an accident, the TAKAFUL company will pay benefits of AED 20,000

Charges

  • AED 1 per month

How to Subscribe

  • Subscribe today by sending TAK to 1012 or dial *101#

Terms & Conditions

  • Please click the language link for detailed terms & conditions (English, Arabic, Urdu, Bengali)

  • One Policy per mobile number and Customer

  • Minimum: 18 completed years & Maximum: 64 completed years

  • Maximum Coverage Age: 65 completed years

  • Period of Coverage :The cover is valid for a period of 30 days for that particular month during the policy year (12 months) for which the Contribution is paid by the Policyholder

  • To Cancel, SMS C TAK to 1012.

DISCLAIMER: 5% VAT excluded

FAQs

  • What is the Five prepaid mobile connection and who is eligible for it?

    Five prepaid connection is new prepaid line in UAE, powered by Etisalat UAE. All UAE/GCC residents /Expats/Visitors are eligible for FIVE prepaid connection.

  • What are the benefits of Five prepaid connection?

    - Pay by seconds, not minutes – never pay for more than what you use
    - 20% recharge bonus with every recharge – the bonus is added to your main account and doesn’t expire
    - Straightforward low tariffs - for all your voice calls & data
    - Best prices for international calls – Call your loved ones back home more often
    - Widest network coverage and best call quality in the UAE – Powered by Etisalat network
    - Free lifetime validity – just don’t forget to use your line at least once every 3 months

  • How to recharge or Top up Five prepaid connection?

    Simply use any of the Etisalat recharge vouchers available everywhere across UAE and call 120 to recharge.

    Dial *121# to check your balance.

    Five prepaid customers will enjoy 20% bonus on every recharge. The bonus will be added to the main account and has no validity; can be used for all calls and internet.

  • What’s the validity of the Five prepaid connection?

    Five prepaid connection comes with Lifetime validity. There is no need to renew the Five prepaid connection, as long as you keep making calls or sending messages. In case you do not use the connection for 3 consecutive months, Main account balance will be forfeited and your line will be temporarily suspended. After this, you have 30 days to recharge the connection and use; If no recharge or usage is observed in these 30 days, line will be considered ceased.

  • Will I be able to “Roam” with Five prepaid Connection?

    No, Five Prepaid connection does not have Roaming facility and is only for local UAE usage.

  • Will I be able to do a credit transfer with my Five prepaid connection?

    The credit transfer facility is not available on Five prepaid Connection. However you will be able to receive credit from any Etisalat line on your Five prepaid connection.

  • Can I use Mobile Internet on my Five prepaid connection?

    Yes. You can now choose and subscribe to any of our wide range of mobile data packages. Just dial *170# on your phone and select from the following categories:
    - Nonstop Plans
    - One-time Packs
    - Auto-renewal Plans
    - Social Networking

  • What are One-time Data Packs?

    One-time Data Packs place convenience before commitment, where you can subscribe multiple times to the same pack, or mix and match different ones, depending on your need. This way, you never run out of Data with the flexible short and long validity options.

  • What are Auto-renewal Data Plans?

    Auto-renewal Data Plans offer you peace of mind. No more hassle of re-subscribing to data every day, or month as these plans are automatically renewed at the end of assigned validity. Choose the plan you want and just ensure you have the right balance when it's time to renew and the plan will do the rest.

  • What are the new Nonstop Daily Data Plans for Prepaid customers?

    You can now choose a mobile data plan by speed, and stay connected all day long with the new Nonstop Bronze, Silver, or Gold Daily Plan. You never run out of data, or get charged at out of bundle rates on these plans. The new daily plans are renewed every day at the same time of subscription for your added convenience.

  • What happens if I don’t use all my data allowance within the validity period?

    Any remaining MBs will automatically expired and won't be carried over.

  • What happens if I use up all my data allowance before the end of validity period?

    Additional data consumption will be moved to other active data pack or plan, if available, or get charged at an out of bundle rate.

  • How can I monitor my remaining balance?

    You can keep track of your data usage using the below three options:
    - Via USSD: Dial *170#

  • What happens if I don't have enough balance in my account?

    Auto-Renewal: You will have a grace period of 10 days to recharge your account in order to continue enjoying the plan, after which the plan will be removed from your account. Once removed and you have enough balance, you will have to activate the plan again.

Contact us

To check our latest applicable rates, you can:
Visit www.fivemobile.ae (free of charge from your mobile)

Need support? Call 800 544 to speak to one of our agents.

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