Overview

FIVE Prepaid Mobile Connection
Connection with no Tension

Welcome to the Simple world of ‘Five’ prepaid mobile service.

Five prepaid mobile connection comes with a host of benefits;

  • Pay by seconds, not minutes

    Never pay for more than what you use

  • 20% recharge bonus with every recharge

    The bonus is added to your main account and doesn’t expire

  • Straightforward low tariffs

    For all your voice calls & data

  • Best prices for international calls

    Call your loved ones back home more often

  • Widest network coverage and best call quality in the UAE

    Powered by Etisalat network

  • Free lifetime validity

    Just don’t forget to use your line at least once every 3 months

Charges

Five Prepaid SIM comes with pre-loaded credit of AED 1 and offers the cheapest rates to International destinations.

Enjoy 20% Bonus on all recharges

Per second Billing from the first second

International Call Rates
Countries Rate per second Rate per minute
Bangladesh 0.2 fils 12 fils
India 0.5 fils 30 fils
Egypt 1 fils 60 fils
Nepal 0.6 fils* 36 fils*
Pakistan 0.5 fils 30 fils
Afghanistan 1.2 fils 72 fils
Indonesia 1.2 fils 72 fils
Philippines 1.2 fils 72 fils
Sri Lanka 1.2 fils 72 fils
Ethiopia 2.5 fils AED 1.50
Sudan 2.5 fils AED 1.50

* the promotional rates are for calling any NTC number in Nepal. For other operators rate of 1 fils/sec (6 fils/min) will apply

Call to other Countries (PDF)

Other Charges
Five Prepaid Mobile Connection Charges
Subscription Charges AED 10
Local Call Charges 0.6 fils per sec
Local SMS Charges 30 fils per SMS
International SMS Charges 30 fils per SMS
Internet Charges 20 fils per MB
 
Welcome credit AED 1 valid for 1 day
Bonus Credit 20% bonus with every Recharge

For more information on rates, please dial *544# from your Five mobile

Recharge

Simply use any of the Etisalat recharge vouchers available everywhere across UAE and call 120 to recharge.

Dial *121# to check your balance.

For more information on rates, please dial *544# from your Five mobile

Subscription

As per new TRA policy, Please bring the following documents during the registration/activation of your mobile numbers (SIM Cards).

What you’ll need to subscribe

Mobile Internet

Now you can use *170# to subscribe from the widest and best range of data packages in the UAE!

You can chose from the following options:

Just pay for what you use
Internet Charges 20 fils per MB

Unlimited Social Plans

Get unlimited access to WhatsApp, BBM, Facebook, Twitter and LinkedIn. Your subscription will automatically renew at the end of the plan validity.

Social Plans Price Subscription & Cancellation USSD
Social Daily AED 2 *170#
Social Monthly AED 49 *170#

Nonstop Daily Plans

Data Plan Package Price/ Day All day access @ Data Speed Recommended For
Nonstop Bronze AED 3 Up to 192kbps Browsing & Social Networking
Nonstop Silver AED 5 Up to 400kbps + Sharing Pictures & Audio
Nonstop Gold AED 10 Full 4G LTE speed + Streaming Videos

Daily Combo Pack

Data Pack Flexi Minutes* Flexi SMS Daily Rental Subscribe
Daily 20 MB 5 5 AED 2.5 *135*7

*Local and/or International calls to 100 countries . Validity 1 day.


One Day Packs (24 Hours Validity)

Data Pack Price Subscription USSD
100MB AED 5 *170#
250MB AED 10 *170#

One Week Packs (7 Days Validity)

Data Pack Price Subscription USSD
100MB AED 15 *170#
500MB AED 35 *170#
1GB AED 50 *170#

One Month Packs (30 Days Validity)

Data Pack Price Subscription USSD
250MB + 250MB Social Plus AED 30 *170#
1GB + 1GB Social Plus AED 100 *170#
3GB + 2GB Social Plus AED 150 *170#
5GB + 3GB Social Plus AED 200 *170#
7GB + 4GB Social Plus AED 250 *170#
10GB + 5GB Social Plus AED 300 *170#
20GB + 10GB Social Plus AED 450 *170#

'Social Plus' allowance covers usage on Facebook, Messenger, Whatsapp, Instagram, Snapchat, Twitter, WeChat, LinkedIn

Five Calling Card

Enjoy lowest International Rates in UAE.

Save more as compared to any other calling card!

Benefits

  • Best Call Quality among all Calling cards

  • Can be used from any Mobile, Landline or Payphone

  • Best Validity & Value for money, can be used till the last Dirham

  • Available across UAE; at your nearest Retailer



Charges
Countries IDD Code   Calling Rates (AED/min)   Equivalent Minutes in Card
  FIVE Calling Card   FIVE Calling Card
Price   AED 20 AED 50   AED 20 AED 50
Validity (Days)   20 45   20 45
Bangladesh 880   0.12 0.09   167 556
China 86   0.15 0.15   133 333
Egypt 20   0.38 0.38   53 132
Ethiopia 251   0.90 0.90   22 56
GCC (Kuwait, Oman, Qatar, Saudi, Bahrain) 965, 968, 974, 966, 973   0.60 0.60   33 83
India 91   0.18 0.14   111 357
Indonesia 62   0.90 0.90   22 56
Iran 98   1.00 1.00   20 50
Jordan, Yemen 967   0.60 0.60   33 83
Lebanon, Palestine, Syria 961, 970, 963   1.00 1.00   20 50
2Nepal 977   0.40 0.40   50 125
Philippines 63   0.50 0.50   40 100
Pakistan 92   0.22 0.17   91 294
Sri Lanka 94   0.60 0.60   33 83
Sudan 962, 249   0.60 0.60   33 83


Terms & Conditions

Reserve Credit

Stay Connected with friends and families even when you run out of balance.


Features & Benefits

  • Reserve Credit service allows you to continue making Local and International Calls, send local and International sms and browse internet when you run out of balance.

  • If you are a prepaid customer who is 3 months old in the network with usage of at least AED 10/month, you can avail this service.

  • The amount of Reserve Credit that can be availed ranges from AED 5 to AED 75, depending on your previous usage history.

  • All customers who are eligible for Reserve Credit will be notified via SMS to subscribe to it by dialing *108*1#

  • If you are already subscribed to Reserve Credit service and once your balance reaches AED1, you will be notified via SMS about the Reserve Credit amount you have been credited.



Charges

Calls, SMS and Pay as you Go data usage from Reserve Credit balance will be charged as per your existing tariff plan.

Bonus of 20% Credit on recharge will be prorated as per reserve credit used.

For example: A customer is eligible for AED 5 and consumed AED 5 from the Reserve Credit balance. On the subsequent recharge of AED 10, Bonus will be provided only for AED 5, i.e. only for the recharge amount less the Reserve Credit amount used. AED 5 consumed from reserve credit balance will be adjusted from the recharge amount.

How to Subscribe & Un-subscribe:
Action USSD Code
To activate Dial *108*1#
To deactivate Dial *108*2#


Terms & Conditions

  • The Reserve Credit balance can be used for Voice Calls (Local & International), SMSs (Local & International) & browse data at Pay as You Go rates

  • Reserve Credit balance does not expire

  • The used reserve credit balance will be recovered from the next recharge

  • Bonus of 20% Credit on recharges will be prorated as per reserve credit balance used



FAQs

Prepaid Start/ Stop Data

Start/ Stop Data whenever you need,
and pay by the minute

Get on-demand Internet on your mobile @ 2 fils/minute

No Wi-Fi, no problem. Need mobile data for a short period of time? Etisalat has you covered.

Start/ Stop Data service gives you the option to use mobile data for short periods as and when needed, where you can use as much data as you want and pay only for the time you use at a very affordable rate.

  • Start/Stop Data based on your need

  • Pay only for the time you use, at a pocket friendly rate of 2 fils/minute

  • Dial *777# to Start/Stop/Check your data session

  • True freedom of choice

Charges

Start/Stop Charges Speed START Session STOP Session
Time-based Data Access 2 fils/minute Limited to 1Mbps *777*1# *777*2#


Features & Benefits:

  • Data speed will be limited to 1Mbps

  • Minimum access charge of 30 fils will apply for the first 15 minutes of usage

  • You will be protected from PAYG charges for 2 hours after stopping your data session

How to Manage the Service

  • You can Start/Stop/Check your data sessions by dialling *777#

Terms & Conditions

You can use Start/ Stop Data service even if you have existing daily/ weekly data plans to pay by the minute and save your data allowances

  • You will not be able to share your data access with other devices or users while within a Start/ Stop data session

Daily Power Packs

Choose any of the daily packs you need for only AED 3 each!

Now you can stay connected with your friends and family with only 3 AED daily!

Staying connected with your friends and family is now even easier. With only 3 AED you can choose the daily bundle that fits your needs.

To subscribe, simply dial *111*1*3#

Benefits

For only AED 3 you can choose any of the below offers:

  • 5 International minutes to 100 countries

  • 15 Local minutes

  • 20 Flexi SMS

  • 150MB data @ Bronze Speed

Features

  • Offers are available 24 hours after activation

  • You can choose multiple bundles on the same day

  • Offers are non–recurrent.





How to subscribe and check remaining allowance

To subscribe

  Charges
Via USSD Dial *111*1*3#
Via SMS SMS 1012 with
  DLD - 150MB data @ Bronze Speed
  DLM - 15 Local minutes
  DGI - 5 International minutes to 100 countries
  DLI - 10 International minutes to India, Pakistan, Bangladesh
  DFS - 20 Flexi SMS

To check remaining allowance

  Charges
Via USSD Dial *111*1*3# and select the offer for which you want to check the remaining allowance.
Via SMS SMS 1012 with
  EDLD - 150MB data @ Bronze Speed
  EDLM - 15 Local minutes
  EDGI - 5 International minutes to 100 countries
  EDLI - 10 International minutes to India, Pakistan, Bangladesh
  EDFS - 20 Flexi SMS

You will also be notified via SMS in the following cases

  • When the offer is activated

  • Upon using 80% and 100% of your daily bundled

Terms & Conditions

  • All the daily offers are non-recurrent

  • The bundles will be removed 24 hours after activation

  • Local/ International minutes usage will be charged on a per-second basis

  • International minutes may be used for calls made from the UAE to one of the included international destinations CLICK HERE

  • If a customer finishes his voice/data allowance before end of validity his usage will be moved to other active Voice/ Data plan(s), or Wasel standard rate

  • Any unused minutes/SMS on the bundle will be forfeited once the validity is over (after 24h since activation)

Five Super Saver Plan

Save Super with Five super saver monthly plan
Get 300MB data, 30 flexi minutes and 30 flexi SMS

All for only AED 35 per month!

Always wanted a single subscription to manage your base monthly spend in Five? The Five Super saver plan gives you just that with 300MB local data, 30 flexi minutes and 30 flexi SMS - all for only AED 35 per month.

The Super saver monthly plan auto renews after completion of one month. You can further customize your out-of-bundle monthly usage by subscribing to any regular data package, or having local & international calling & SMS offers active on your five number.

The flexibility and value that comes with the Super Saver plan are unmatched:

  • Flexi mins & SMS

    that may be used for local or international usage.

  • Local data

    with full speed access on the Fastest 4G LTE Network Powered by Etisalat in UAE

  • One-time Subscription and Auto-renewal

    every 30 days for added convenience

  • True freedom of choice

    Works with all regular Five packages and tariffs offering

Charges

Five Prepaid SIM comes with pre-loaded credit of AED 1 and offers the cheapest rates to International destinations.

Five Super Saver Plan
Monthly Plan Local Data Flexi Mins Flexi SMS Validity Price Renewal
Super Saver Plan 300 MB 30 Minutes 30 SMS 30 days AED 35 Auto-renewal

- Out of bundle data usage will be charged @ AED 0.20/ MB.
- Out of bundle calls and SMS will be rated as per Five default rate, or any other active call/ SMS tariff.
- Multiple subscriptions are not allowed on this plan.

How to Subscribe & Cancel

You can manage your plan subscription using the below three options:

  • Via SMS: See Table below

  • Via USSD Dial *544*4*1*1#

Monthly Plan Subscription SMS to 1012 Cancellation SMS to 1012
Super Saver Plan SS1 C SS

Auto-renewal & Grace Period

  • The Super saver plan will be renewed every 30 days from the time of your last subscription or renewal

  • In case of failed renewal due to non-availability of five balance, the plan will go into a 10 day grace period for you to recharge your account

  • If no renewal happens during the grace period, the plan will be completely deactivated

Monitoring Usage Allowances

You can keep track of your data, mins & SMS allowance using the below two options:

  • Via SMS: Send SSMB to 1012

  • Via USSD: Dial *544*4*2#

You will also be notified via SMS in the following cases:

  • On consuming 80% and 100% of your data allowance

  • On consuming 80% and 100% of your mins & SMS allowance

Get TAKAFUL Accident cover for Just AED 1 per Month

Now with Five Prepaid, for the first time in the UAE, get exceptional benefits covering Life's misfortunes for just AED 1 per month, with our TAKAFUL offer.

An unique offer from Five Prepaid. TAKAFUL Life Insurance cover to ensure your family's well­ being for as little as AED 1 per month.

Benefits

  • Coverage benefits:

    - Death due to accident - in the event of death by accident, the TAKAFUL company will pay benefits up to AED 20,000
    - Permanent Total Disablement due to accident (PTD) - in the event of PTD due to an accident, the TAKAFUL company will pay benefits of AED 20,000

Charges

  • AED 1 per month

How to Subscribe

  • Subscribe today by sending TAK to 1012 or dial *101#

Terms & Conditions

  • Please click the language link for detailed terms & conditions (English, Arabic, Urdu, Bengali)

  • One Policy per mobile number and Customer

  • Minimum: 18 completed years & Maximum: 64 completed years

  • Maximum Coverage Age: 65 completed years

  • Period of Coverage :The cover is valid for a period of 30 days for that particular month during the policy year (12 months) for which the Contribution is paid by the Policyholder

  • To Cancel, SMS C TAK to 1012.

FAQs

  • What is the Five prepaid mobile connection and who is eligible for it?

    Five prepaid connection is new prepaid line in UAE, powered by Etisalat UAE. All UAE/GCC residents /Expats/Visitors are eligible for FIVE prepaid connection.

  • What are the benefits of Five prepaid connection?

    - Pay by seconds, not minutes – never pay for more than what you use
    - 20% recharge bonus with every recharge – the bonus is added to your main account and doesn’t expire
    - Straightforward low tariffs - for all your voice calls & data
    - Best prices for international calls – Call your loved ones back home more often
    - Widest network coverage and best call quality in the UAE – Powered by Etisalat network
    - Free lifetime validity – just don’t forget to use your line at least once every 3 months

  • How to recharge or Top up Five prepaid connection?

    Simply use any of the Etisalat recharge vouchers available everywhere across UAE and call 120 to recharge.

    Dial *121# to check your balance.

    Five prepaid customers will enjoy 20% bonus on every recharge. The bonus will be added to the main account and has no validity; can be used for all calls and internet.

  • What’s the validity of the Five prepaid connection?

    Five prepaid connection comes with Lifetime validity. There is no need to renew the Five prepaid connection, as long as you keep making calls or sending messages. In case you do not use the connection for 3 consecutive months, Main account balance will be forfeited and your line will be temporarily suspended. After this, you have 30 days to recharge the connection and use; If no recharge or usage is observed in these 30 days, line will be considered ceased.

  • Will I be able to “Roam” with Five prepaid Connection?

    No, Five Prepaid connection does not have Roaming facility and is only for local UAE usage.

  • Will I be able to do a credit transfer with my Five prepaid connection?

    The credit transfer facility is not available on Five prepaid Connection. However you will be able to receive credit from any Etisalat line on your Five prepaid connection.

  • Can I use Mobile Internet on my Five prepaid connection?

    Yes. You can now choose and subscribe to any of our wide range of mobile data packages. Just dial *170# on your phone and select from the following categories:
    - Nonstop Plans
    - One-time Packs
    - Auto-renewal Plans
    - Social Networking

  • What are One-time Data Packs?

    One-time Data Packs place convenience before commitment, where you can subscribe multiple times to the same pack, or mix and match different ones, depending on your need. This way, you never run out of Data with the flexible short and long validity options.

  • What are Auto-renewal Data Plans?

    Auto-renewal Data Plans offer you peace of mind. No more hassle of re-subscribing to data every day, or month as these plans are automatically renewed at the end of assigned validity. Choose the plan you want and just ensure you have the right balance when it's time to renew and the plan will do the rest.

  • What are the new Nonstop Daily Data Plans for Prepaid customers?

    You can now choose a mobile data plan by speed, and stay connected all day long with the new Nonstop Bronze, Silver, or Gold Daily Plan. You never run out of data, or get charged at out of bundle rates on these plans. The new daily plans are renewed every day at the same time of subscription for your added convenience.

  • What happens if I don’t use all my data allowance within the validity period?

    Any remaining MBs will automatically expired and won't be carried over.

  • What happens if I use up all my data allowance before the end of validity period?

    Additional data consumption will be moved to other active data pack or plan, if available, or get charged at an out of bundle rate.

  • How can I monitor my remaining balance?

    You can keep track of your data usage using the below three options:
    - Via USSD: Dial *170#

  • What happens if I don't have enough balance in my account?

    Auto-Renewal: You will have a grace period of 10 days to recharge your account in order to continue enjoying the plan, after which the plan will be removed from your account. Once removed and you have enough balance, you will have to activate the plan again.

Contact us

To check our latest applicable rates, you can:
Visit www.fivemobile.ae (free of charge from your mobile)
or Dial *544#

Need support?
Call 800 544 to speak to one of our agents.

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